Active Incident

Updated a few seconds ago

BB&T - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US, Central US


June 16, 2021 3:54PM PDT
[Monitoring] Hypur has received reports that BB&T may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.
First National Bank of Omaha - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US, Central US


June 16, 2021 1:23PM PDT
[Monitoring] Hypur has received reports that First National Bank of Omaha may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.
Sturgis Bank & Trust Company - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US, Central US


June 16, 2021 12:00PM PDT
[Monitoring] Hypur has received reports that Sturgis Bank & Trust Company may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.
First Tech Federal Credit Union - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US


June 16, 2021 11:29AM PDT
[Monitoring] Hypur has received reports that First Tech Federal Credit Union may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.
Financial Resources Federal Credit Union - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US, Central US


June 15, 2021 11:45AM PDT
[Monitoring] Hypur has received reports that Financial Resources Federal Credit Union may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.
Citibank - Potential Issue ReportedOperational

Incident Status

Operational

Components

Consumer Banks/Credit Union Health

Locations

West US, East US, Central US


June 15, 2021 11:13AM PDT
[Monitoring] Hypur has received reports that Citibank may be experiencing issues that could affect Hypur Consumer's ability to authorize transactions and add their bank accounts as a Payment Source. However, at this time there are no known incidents on the Hypur system. Hypur is monitoring this financial institution's status and will update our site with information as provided. If you or your Consumers are experiencing issues with this financial institution, please report any incidents by contacting Hypur Support at (480) 500-1974.

iOS/Android App




Operational

Hypur Pay Consumer Dashboard




Operational

Consumer Banks/Credit Union Health




Operational

Hypur Pay Merchant Dashboard




Operational

Hypur Comply Dashboard




Operational

Developer API Production Dashboard




Operational

Developer API Sandbox Dashboard




Operational

Hypur Support Center




Operational

Hypur Corporate Website




Operational

External Services

Azure

MS Office365

Twilio

Zendesk

Locations

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

June 17, 2021 10:30PM - June 18, 2021 1:00AM PDT

Components

iOS/Android App, Hypur Pay Consumer Dashboard, Consumer Banks/Credit Union Health, Hypur Pay Merchant Dashboard, Hypur Comply Dashboard, Developer API Production Dashboard, Hypur Corporate Website

Locations

West US

Description

Hypur will be performing scheduled maintenance on the planned start date and time, above. You may experience a brief interruption in service during this time. Thank you for your patience and understanding. Regards, Hypur Team
Scheduled MaintenancePlanned Maintenance

Schedule

June 22, 2021 10:30PM - June 23, 2021 2:00AM PDT

Components

Hypur Pay Consumer Dashboard, Consumer Banks/Credit Union Health, Hypur Pay Merchant Dashboard, Hypur Comply Dashboard, Developer API Production Dashboard

Locations

West US, East US, Central US

Description

Hypur will be performing scheduled maintenance on the planned start date and time, above. Thank you for your patience and understanding. Regards, Hypur Team

History (Last 5 days)

Scheduled MaintenancePlanned Maintenance

Description

Hypur will be performing scheduled maintenance on the planned start date and time, above. Thank you for your patience and understanding. Regards, Hypur Team


Components

Consumer Banks/Credit Union Health, Hypur Pay Merchant Dashboard, Hypur Comply Dashboard, Developer API Production Dashboard


Locations

West US, East US, Central US


Schedule

June 15, 2021 10:30PM - June 15, 2021 11:45PM PDT


June 15, 2021 10:30PM PDT
[Update] Scheduled maintenance is starting.

June 15, 2021 11:45PM PDT
[Update] Scheduled maintenance is complete.
Possible Login Issue for AppsOperational

Incident Status

Operational


Components

iOS/Android App, Hypur Pay Consumer Dashboard, Hypur Pay Merchant Dashboard


Locations

West US, East US, Central US



June 14, 2021 9:56AM PDT
[Investigating] We are investigating a potential login issue for our Apps. If you encounter this issue, please relaunch the app and try again. We apologize for any inconvenience this may cause you and will update this notification at Noon PST.

June 14, 2021 11:57AM PDT
[Investigating] We are continuing to investigate this intermittent issue and will provide the next update at 5:00 PM PST.

June 14, 2021 4:03PM PDT
[Resolved] Issue resolved.